Even the best plan doesn't save the company if it doesn't follow them.

Service is entirety. And all parts of the service must plan well. But putting the plans into practice is also an important thing. If people are not following the plans those plans have no effect. 

So very high-paid consultants can make many reports. They can introduce things but if their customer would not make anything to put them into practice they are just reports that do not affect productivity and profits.

The company is service. That means that all parts of the service must think and plan well. But also the practical application in service and other things is the important thing. The practical service is the thing that impresses the customer. 

The service design of the company should be the dynamic entirety. The workspace, crew, and technical equipment must work for making the pleasing and good service experience. If some of those parts are missing or are not working well that means the service is bad.  And the entirety is not working and the service doesn't leave a good taste. 

Slow internet connections are the main reason why people are choosing another service. But if the homepages are working fine and the thing that is in those pages is the pleasing customer. That person would come into the company and in that case, the good experience of service is the thing that is needed for making a person buy the product. 

The worst mistake that the workers who are working in customer service must realize is that there are sometimes difficult customers. There is always some reason why the customer is difficult. And in some cases, the reason is that the customer wants to buy a large number of the service. When some difficult customer comes into the hotel and wants to see rooms there is a possibility that the person wants to make the business meeting with a large company for selecting the meeting with the prime contractor and its subcontractors for some large-size building sites. 

And in that kind of case, there might need for many rooms. But anyway, even in the case of regular customers the difficult customer always has some reason for being difficult. 

The offerer of the service is responsible that the service people are handling their job. And the thing is that the service crew is not always responsible for bad things. The leaking pipes are not the fault of the cleaners. The company should know what kind of people they are hiring. They should interview people who want to work in that company. 

If we are honest we should understand that if the person who is serving us at the service desk doesn't speak our language that thing is not that person's fault. The company has recruited that person and they should know that there is a language problem. The responsibility to check the qualification of the employees is the offerer of the service. So this is the thing that we should realize when we are getting service. If the raw materials what the company uses are bad even the best masters cannot save that concept. 

But the problem is that the service is entirety. And in some cases, the service that people are buying looks nice. But then there is a problem that the service packages are medley, collected around one big concept. That means there is one well-thought service and then some auxiliary concepts that are not thought so well. In that case, the offerer of the service just hopes that nobody uses the auxiliary services. One of the best examples is the bars that are selling alcohol and food. In that case in the permit application is put that the main product is the food. 

But somehow the main service is turning to sell drinks. In that case, the raw material of the food is getting old. And in that case, the owner must just hope that nobody order food.  But there is the possibility that sometimes some people are buying food like hot dogs. And if the material of the food is not so good as it should be there is a problem. In that case, making the hot dog can take a very long time. 

https://networkedinternet.blogspot.com/

Woodrow Wilson and the League of Nations

https://gamesandtehories.blogspot.com/

Kimmo Huosionmaa


President Woodrow Wilson drove the establishment of the League of the Nations after the World War I, but there are some things, what are not mentioned about that thing. Somebody claims that Wilson played double-faced games in that time, and that means that this man was claimed to some things in another place and other things in other places. The idea of the League of the Nations came from the foreign minister Grey or Woodrow Wilson, and that depends on the sources.


So the problem in Europe in 1919 was that there was many people died. And that's why the League of Nations was the very sensitive thing, and France, what have suffered the most of the casualties in the war felt the German companion very intolerable thing because in the France the public opinion was, that Germany was alone guilty to the World War I, and that's why the French government couldn't tolerate that Germans were in the same table after the First World war. So who was behind the idea of the League of Nations? The idea was from Grey or Wilson, and probably they told about those things in the private conversations before the official introduction of that idea.



Some claiming was that the idea of that international crisis control mechanisms came from the German ambassador in Mexico, and the Mexican authorities were forward that idea to the Wilson or Grey, but if that kind of contacts were mentioned in Great Britain or France, would the result be that this man was hung right away. After the World War I the League of the Nations left without teeth, and that was because the USA left out of the union.  The reason was that the Senate was against the USA involving crisis in the European area, what was really far away from Washington.


But there are claiming that maybe Wilson introduced Senate false or faked reports about the results of the joining in the League of the Nations. Somebody else claims that the behavior of the colonialists in Africa caused, that Wilson and USA left out from that league, what has looked that supporter of colonialism. In Africa were many problems with human rights at that time, and the information of those actions was very uncomfortable for European colonialists.


There were not mentioned that in the Far East would become new crises, or the situation in Africa, what was very uncomfortable for those colonialist countries. Colonialism and supporting the totalitarianism was straight against the policy of the United States of America, and maybe Wilson or Senate was not wanted to involve those colonialistic plans of the European nations. There are no proofs about those things, but maybe those papers were destroyed after Wilson's death three years after leaving the office.

Estonia the ship, what sank 20 years ago.(28 September 1994)

https://pimeakronikka.blogspot.com/

Kimmo Huosionmaa

Under the text links to the video, where the Estonian television journalist reads the names of the people, who were rescued from passenger ship Estonia, but later vanished.  There are many explanations about those vanishings and some of them are very interesting, and some of those explanations might hurt some people, who knew those persons. Maybe those persons vanished because they have made something, what wanted to hide. And when we are thinking about the cases, that those vanishings have connections with drug dealers, those things might not have the straight connection with Estonia-ships sinking.


The Estonia ship sank in the Baltic sea 20 years ago, and that accident was really terrible. Some theories claim that some boxes inside that ship were military technology, but there is no evidence about this. The reason for sinking was that the bolt, where the so-called Atlantic gate was connected cut, and the water came in the ship. The reason, why that bolt was broken is the thing, what is the mystery. Was the cutting caused by accident or some kind of sabotage is not actually explained. If the reason for cutting that bolt was some kind of sabotage, would that made because the ship wanted to turn back. But there is no evidence about sabotage.


Maybe the material was weak, or there were errors in the production process, who knows the real reason, why that bolt betrayed and that ship was sinking in the Baltic Sea. Official reports are made by many professionals, and they said that the bolt was cut because those waves were too high, and that material probably didn't stand the stress. There are some theories, that somebody would cut the bolt by using laser or some explosive, but that cannot be proven. If the laser was used for cutting that bolt, there were left no signs for that.


If somebody was stolen the Soviet laser technology, they would need only one piece and the drawings of those weapons for making copies about those, probably portable systems. There are many theories about stolen weapons on that ship, but were they caused the sinking of that ship is the different thing. So this sinking is officially the accident. When we are thinking about those persons, who were on the lists of survivors, but then vanished, we must ask one question. Did they be on that ship at all?


Or did they buy tickets for somebody else, who were rescued, and then killed the real persons, whose tickets that speculative person used? This is the thing, what I don't want to tell another person, but maybe some of those persons were alive when the survivors bought the hospitals. And if they had connections with some drug dealers those bosses of the criminal organization made the decision, that those persons must die, because they could tell something about those men businesses. This can be one explanation for why those persons were marked as survivors, but later they vanished.

List of those people, who rescued, but then vanished in the case of M/S Estonia

https://www.youtube.com/watch?v=EHNGojf5p64

FinnTop5 video about the strange things around M/S Estonia

https://www.youtube.com/watch?v=4ptatFQFk6I

M/S Estonia in Wikipedia

https://en.wikipedia.org/wiki/MS_Estonia